What to do if you have a Complaint

First of all, ensure that you have a good knowledge of the rules and CHA procedures for officials. Your complaints will not merit much consideration if it is apparent that you don’t have a reasonable knowledge of the game.

For example, complaining that an official is brutal, but not being able to explain what about their game is bad will do little to merit further action. Even the best officials are accused of being bad because the parent does not understand the role of an official. Complaints should be in writing and be specific. “This official is bad because they do not show any desire, do not hustle, are lazy, do not move to the net when there is a close play, are always out of position, etc.” Only when complaints are specific can they be followed up on.

Take time to talk to your local Referee-in-Chief about the officiating. Express your concerns about the game being fair and safe, and the need for officials to call the game accordingly.

Have a “parents” meeting and invite the officials. Encourage the officials to improve their game. Officials will be open to hearing your viewpoints if presented in the correct manner and situation.

Give the officials a break now and then. We are all learning the game, and we know we make mistakes. Harping on them is not how we will improve. As well, we are human. Racing home from a tough day at work or school, gulping down a sandwich and racing to the arena does not always allow us to prepare physically and mentally as well as we should for the game. Sometimes we will have bad games, but hopefully we will also learn from them and improve the next time. Yelling at the referees will not help your team win!